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Caught Before It Fails

Most equipment issues show up quietly, before the water does.

Pumps, heaters, filtration, salt systems, and automation are usually the first thing to go quiet before a bigger problem shows up in the water. Because we are already on-site weekly, most equipment issues get caught before they become a no-swim afternoon.

When something does need repair or replacement, it is handled by our own technicians, not a subcontractor unfamiliar with the pool’s history.

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What’s Included

Diagnosed, repaired, and reported, by our own crew.

Equipment work handled by the same technicians already on-site every week.

  • Pumps, filters, and heaters diagnosed and repaired on-site
  • Salt and chlorine generation systems serviced and calibrated
  • App-based automation and control systems installed and troubleshot
  • Manufacturer-authorized service on major equipment brands
  • Variable-speed pump upgrades and retrofits
  • Heater ignition, gas line, and electrical checks
  • Equipment pad inspected for wear before it becomes a failure
  • Any issues flagged and reported before they become a no-swim afternoon
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Pool equipment repair service in Southampton, NY
Pool automation and lighting controls at a Hamptons estate

Why It Matters

A quiet pump rarely stays quiet for long.

Equipment left unchecked does not fail all at once. A pump running rough, a heater short-cycling, or a salt cell losing output are all early signals, and catching them during a routine visit is the difference between a quick repair and a full system replacement.

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Where We Service

Equipment repair across Southampton and the East End.

The same crew and the same technicians, wherever the property is inside our service radius.

In Their Words

What the East End says.

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Leslie D. profile picture
Leslie D.
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We hired Shinnecock Pools for a complex pool restoration that required a full plumbing update. Our project manager, Lenny V delivered beyond what we thought was possible. Lenny was fantastic to work with—highly knowledgeable, meticulous with details, resourceful at solving unexpected issues, and sent constant updates with photos/videos. the service manager, Jairo C did an amazing job getting the new plumbing installed—ahead of schedule and with minimal disruption to our patio and landscaping. Overall, the work quality and final results exceeded our expectations in every way. Highly recommend this team! 5/5!
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Kevin Tehrani profile picture
Kevin Tehrani
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Lenny V was amazing. He went above and beyond and fixing our pump and automation. Thank you so much.
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Shanna Ferrantello profile picture
Shanna Ferrantello
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Lenny at Shinnecock Pools was amazing! Extremely responsive and hands on, answered every question and walked us through every step from beginning to end. Highly recommend!! 5 stars!!
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Jeremy Palmer profile picture
Jeremy Palmer
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Lenny - their service manager - is the best ive ever experienced over the last twenty years. Great service and so committed to your needs!
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Tom Tomeo profile picture
Tom Tomeo
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This was one of the best customer service experiences I have ever had. I will be hiring Lenny V for all my future pool needs.
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Jeanine Kitzinger profile picture
Jeanine Kitzinger
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Where do I even begin? I cannot say enough great things about Shinnecock Pools, my project manager for my pool renovation was Lenny Vecchio and when I tell you that he went above and beyond the call of duty, I am not joking! From the beginning of the project to the end, Lenny has kept me completely updated with photos and videos Throughout the entire process. He also took it upon himself to work with the many other vendors that I had doing projects on the property at the exact same time that the pool remodel was being done and he was able to work with the other vendors seamlessly to where no one was in each other’s way, and everyone was able to get their job completed in a timely fashion and they all worked so well together and it was all thanks to Lenny and his superior management and organization skills if I could hire Lenny to run my business, I most definitely would, He is exceptional! The other thing that I would like to highly commend Lenny and Shinnecock Pools for is along the way of replacing the pool liner and doing some other repairs to the pool, Lenny found that we had concrete structural damage and he was able to completely redo all of the concrete issues, and cracks, fixed everything, put it all back together, absolutely beautifully if he had not found that who knows what kind of disastrous things could’ve happened with the pool. If I could give 10 stars to Lenny and Max with Shinnecock Pools I most definitely would!
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Benjamin Cohen profile picture
Benjamin Cohen
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I have a motel in Montauk NY I’ve been working w Shinnecock for a few years now and I am completely satisfied w the pricing, quality service and their attentiveness to their clients . Aurora is a pleasure to deal with! Honest and fair ! I would highly recommend working w Shinnecock pools service .
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Adriana Figs profile picture
Adriana Figs
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Shinnecock Pools- Excellence on the Communication and the Teamwork!
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Dawn Valentin profile picture
Dawn Valentin
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I absolutely love this place they are all so nice and easy to talk to especially Renee she so sweet and funny and she helped me get what I needed and the prices are great. This is my go to place for know on!!

Equipment Repair & Automation

Frequently asked questions.

The questions homeowners most often ask before requesting equipment service. If yours is not here, it is a short conversation.

All Questions
Do you repair equipment you did not originally install?

Yes. We service and repair pool equipment regardless of who installed it, and most repairs are diagnosed during a regular weekly visit.

Do you install or service pool automation and app-based controls?

Yes. We install, program, and troubleshoot app-based automation systems, and can retrofit them onto pools we did not originally build.

What happens if something needs repair during a routine visit?

We flag it immediately and reach out before doing any work beyond routine maintenance, so there are never surprise charges on the invoice.

Southampton, N.Y.

Fixed by the crew that already knows it.

Tell us about the equipment. We will diagnose it, repair it, and fold it into your regular service visits going forward.

Est. 1988 service@shinnecockpools.com Locally Owned & Operated

Awards & Recognition

NESPA 2024 Outstanding Achievement Award Dan's Best of the Best award Northeast Spa and Pool Association Quarter Century Club award

Associations & Certifications

Jandy equipment partner Northeast Spa and Pool Association member Long Island Pool and Spa Association member Pool & Hot Tub Alliance member Certified Building Professional Certified Pool and Spa Operator CMS certification National Plaster Council member